Wholesale Order Minimums
Opening wholesale orders have a required $250 minimum. Subsequent wholesale orders that are placed have a $150 minimum. All wholesale orders are subject to MOQ's (minimum order quantities) which are noted in the catalog or will be communicated via email on the sales confirmation.
Lead time takes affect when purchase order is submitted by buyer
Terms of Payment: 1/3 down payment upon approval of sales confirmation. Final 2/3 required NET 30 from date of delivery.
Request for Samples
Approved buyers may order whichever single items they would like from our catalog and the dozen tier price will be honored. Shipping and return shipping costs are to be covered by the buyer. If the buyer chooses to return the sample items, a full refund for the samples will be provided.
E.H.G. partners with a variety of shipping carriers and strives to select the method that is most cost effective and provides the best service for our buyers. Shipping costs noted on the invoice include all carrier and handling charges.
If a buyer requests to have their own shipping carrier arrange the shipment, E.H.G. becomes a Third Party Shipper. As such, the buyer becomes responsible for all charges relating to the shipment.
Given that Third Party Shippers are not allowed to submit claims under a buyers shipping account that relate to breakage, lost packages etc, the buyer assumes and acknowledges full responsibility for submitting any claims with the carrier. E.H.G. is not liable for any broken or lost packages shipped via Third Party.
Buyers using their own carrier are required to document on their purchase orders the request for E.H.G. to use their carrier and also provide confirmation of their carrier account number. This serves as authorization for E.H.G. to use the buyers shipping account.
To avoid unauthorized use of a buyers account, on January 1 of each year, the buyer is required to notify in writing (or on the purchase order) the intent to have E.H.G. use their carrier used for shipments during the upcoming year. If this direction is not provided, E.H.G. will revert back to standard shipping and the buyer will be billed for the resulting shipping which will be charged on the invoice.
There are two methods for shipping:
- The buyer can have E.H.G. send the packages to an address in the USA. If this option is chosen, any claim for broken merchandise must be made at the time of receipt for the items to the USA address ( so that we can place a claim with the USA shipping service). Note that claims made after this time are not eligible since they should be submitted prior to the carrier providing the international shipment service taking the packages into their possession.
- If an international buyer prefers to have the boxes shipped directly from the USA to their international address, it is no problem for E.H.G. to arrange for direct shipping. The buyer assumes responsibility for adding additional insurance if they choose to cover for any breakage that might occur. We do our best to ensure that the items are well packed, but E.H.G. is not responsible for any breakage that occurs during international shipments.